Spice Glen — Privacy Policy

1. Information we collect

We collect information to provide and improve our services. Types of data we collect include:

• Account information: name, email address, phone number, shipping & billing addresses, and password.
• Payment information: transaction details and payment method identifiers (note: full card data is processed by our payment processor and we do not store complete card numbers on our servers).
• Order & purchase history: items purchased, order date, delivery status and preferences.
• Device & usage data: device identifiers, OS, app version, IP address, analytics and crash reports.
• Communications: messages between you and our support team and marketing preferences.

2. How we use your information

• To create, maintain and manage your account.
• To process and fulfill orders, shipments, returns and payments.
• To provide customer support and respond to inquiries.
• To send transactional messages (order confirmations, shipping notices) and, if you opt in, marketing messages.
• To detect, prevent and address fraud, abuse, security risks and technical issues.
• To analyze app usage and improve our products and services.

3. Legal basis for processing (where applicable)

When required by applicable law (for example, within the European Economic Area), we process personal data only when we have a lawful basis to do so, such as:

• Performance of a contract (processing your orders).
• Compliance with legal obligations.
• Our legitimate interests (improving the app, preventing fraud) provided they are not overridden by your rights.
• Your consent (for certain marketing communications and analytics where required).

4. Sharing and disclosure

We may share your personal information with:

• Service providers: payment processors, delivery partners, customer support platforms, and analytics providers who perform services on our behalf.
• Business partners: when offering joint promotions or services with trusted partners.
• Legal & safety: when required by law, to respond to legal process, or to protect our rights, property or safety.

We never sell your personal information for direct marketing purposes. If this changes, we will notify you and provide options to opt out.

5. Cookies & similar technologies

We and our partners use cookies and similar tracking technologies to operate and improve the app, understand usage patterns, and show relevant content. You can manage cookie preferences in your device or app settings where applicable.

6. Data retention

We retain your personal data for as long as necessary to provide the services, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer required, we securely delete or anonymize it.

7. Security

We implement reasonable administrative, technical and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

8. International transfers

Your information may be processed or stored in countries other than your residence. When we transfer data internationally, we use appropriate safeguards required by law.

9. Your rights

Depending on your jurisdiction, you may have rights such as accessing, correcting, deleting, or restricting processing of your personal data, and the right to object to certain processing. To exercise these rights, please contact us (see contact details below).

10. Children

Our services are not directed to children under 13 (or higher minimum age where required). We do not knowingly collect personal data from children without parental consent. If we learn we collected such data, we will delete it promptly.

11. Changes to this policy

We may update this policy from time to time. When we make material changes, we will provide notice by updating the effective date and, where appropriate, offering additional notice (for example, in‑app notification or email).

12. Contact us

If you have questions or requests about this Privacy Policy, contact us at:

Email: spiceglen@gmail.com