Privacy Policy
we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information we collect
We may collect and process the following categories of information:
- Personal information you provide: name, email address, phone number, billing or shipping address, and any other information you submit to us when creating an account, placing an order, or contacting support.
- Automatically collected information: IP address, browser type and version, device identifiers, pages visited, referral URLs, and other analytics data collected through cookies and similar technologies.
- Payment information: when you make purchases we may collect payment card or other payment details via third-party payment processors. We do not store payment card numbers on our servers unless explicitly stated.
- Communications: records of your communications with us, including emails, chat messages, and support tickets.
How we use information
We use your information for purposes including:
- Providing, operating and maintaining our services;
- Processing and fulfilling orders, billing and payment;
- Communicating with you about your account, transactions, promotions, and updates;
- Personalizing and improving your experience on our site;
- Detecting, preventing and responding to fraud, abuse, or other security issues;
- Complying with legal obligations and enforcing our terms.
Sharing & disclosure
We may share information with:
- Service providers: third parties who perform services on our behalf (payment processors, hosting providers, analytics and marketing providers).
- Business transfers: in the event of a merger, acquisition, reorganization, or sale of assets, user data may be transferred as part of that transaction.
- Legal reasons: if required by law, to respond to legal process, or to protect our rights, property, or safety.
- With your consent: where you have consented to the sharing.
We do not sell your personal information to third parties for their own marketing purposes.
Cookies & tracking
We use cookies, web beacons, and similar tracking technologies to operate and improve our website. Cookies help us remember preferences, analyze site traffic, and provide a tailored experience. You can control cookies through your browser settings and opt-out of certain analytics tracking where applicable.
Security
We implement reasonable technical and organizational measures to protect your personal data. However, no security system is impenetrable and we cannot guarantee absolute security. If we become aware of a data breach that creates a risk of harm, we will notify affected users and authorities as required by law.
Children's privacy
Our services are not directed to children under the age of 13 (or higher age if required in your country). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will take steps to delete it.
Your rights
Subject to local law, you may have the right to access, correct, update, export, restrict or delete your personal information, and to object to certain processing activities. To exercise these rights, contact us at the address below. We may need to verify your identity before fulfilling requests.
Third-party links & services
Our site may contain links to third-party websites and services. This Privacy Policy does not apply to those third parties — review their privacy notices before providing information.
Data retention
We retain personal information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on the type of data and purpose for processing.
Changes to this policy
We may update this Privacy Policy from time to time. When we make changes, we will revise the "Effective date" at the top. Substantial changes that materially affect your rights will be communicated by prominent notice on our website or via email.
Contact us
If you have questions or requests about this Privacy Policy, please contact: